Ordering from Commissary is a Pain

Thu May 14 15:11:30 EDT 2015

Our ISP has issued a new certificate for our commissary sales site. In
limited testing I don't see the problem with google chrome. I believe this
issue has been corrected.

- Roger Link

On Thu, May 14, 2015 at 8:45 AM, NW Modeling List <nw-modeling-list at nwhs.org
> wrote:

>  Alex:
>
>
>
> Good summary of the events, and I’m abashed that I didn’t provide one to
> the NW Modeling List.
>
>
>
> I’d like to add that I greatly appreciate your and Roger’s interventions,
> and the efforts of The Commissary to stay current in the face of constant
> “improvements” from the web browser developers.
>
>
>
> One lesson I’ll remember is that if the Check-Out page won’t work with one
> web browser, trying another might result in success.
>
>
>
> The order I was able to place with The Commissary yesterday was for
> drawings of the LC-2 and EL-3a to help me assess whether the latter might
> form the basis of a model of the former—as suggested by Mason Cooper, who
> noted, “The Virginian electric model produced by Alco would substitute
> for the LC2 as they both used the common Westinghouse design.”
>
>
>
> A cursory glance indicates that new body sides would be required, but
> until I get the J-sized drawings (yikes), I won’t draw any final
> conclusions.
>
>
>
> I will report in this forum on how these locos compare in whatever
> dimensions the first set of drawings (over $100 worth) support comparison.
>
>
>
> Thank you, Alex, Roger and Mason!  Also, thanks to Greg Harrod (who
> suggested ordering by snal mail—doh!) and to Phil Miller who tried to
> verify my problem—and took the trouble to report his results.  Good forum!
>
>
>
> -Eric Bott
>
>
>
> *From:* NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org] *On
> Behalf Of *NW Modeling List
> *Sent:* Wednesday, May 13, 2015 4:04 PM
> *To:* 'NW Modeling List'
>
> *Subject:* RE: Ordering from Commissary is a Pain
>
>
>
> Just as a follow-up on this discussion Eric and Roger Link worked through
> the commissary problem today.
>
>
>
> *Msg 1 from Roger Link to Eric was sent at 10:10 am:*
>
>
>
> Eric,
>
>   I haven't seen or heard of this problem but there have been many web
> browser updates recently and some of them have been about SSL certificates.
>
>  Which web browser version are you using and on which operating system??
> Can you send us a screen shot? Typically you can click on the "red x" and
> open the security concern to see what the browser sees as problems with the
> certificate.
>
> - Roger Link
>
> *Msg 2 from Eric to Roger was sent at 3:12 pm*
>
> Roger:
>
>
>
> Your email prompted me to try Internet Explorer, which worked, giving me
> an https connection to The Commisary check-out page.  So I was able to
> successfully place an order.  Thank you.
>
>
>
> With regard to what still doesn’t work:  I was using Google Chrome Version
> 42.0.2311.135 m on Windows 7.  I have provided a screen shot of the problem
> for your viewing enjoyment.
>
>
>
> Thank you!
>
>
>
> -Eric Bott
>
>
>
> *Msg 3 from Roger to Eric was sent at 4:05 pm*
>
>
>
> Eric,
>
>   I was able to reproduce the problem here. I think its a recent
> google-chrome update that increased client security by more rigorous
> certificate and encryption standards. Will email our ISP tech support do
> see if we can get this corrected.
>
>
>
> - Roger
>
>
>
> Since our website has to work with multiple browser versions, we might not
> know we have a problem until someone tells us. And then we work to get it
> corrected. I just thought the people on this mailing list would be
> interested in how the issue was (or is being) resolved since Eric and Roger
> were able to correspond directly with each other.
>
>
>
> Alex Schust
>
>
>
>
>
>
>
>
>
> *From:* NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org
> <nw-modeling-list-bounces at nwhs.org>] *On Behalf Of *NW Modeling List
> *Sent:* Wednesday, May 13, 2015 9:20 AM
> *To:* NW Modeling List
> *Subject:* RE: Ordering from Commissary is a Pain
>
>
>
> Alex:
>
>
>
> Your note is GREATLY appreciated.  I will send an email to the Commissary,
> as I still get a crossed-out https when I try to check out.
>
>
>
> Thank you!
>
>
>
> -Eric Bott
>
>
>
> *From:* NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org
> <nw-modeling-list-bounces at nwhs.org>] *On Behalf Of *NW Modeling List
> *Sent:* Wednesday, May 13, 2015 6:23 AM
> *To:* 'NW Modeling List'
> *Subject:* RE: Ordering from Commissary is a Pain
>
>
>
> Eric,
>
>
>
> NWHS commissary has attempted to contact you via email,  but the email
> address the NWHS has for you came back as a bad address. That is why I am
> contacting you via the modeling list.
>
>
>
> There is no “on-duty” commissary volunteer who can respond to phone calls
> which is why we use an answering machine. Your list was so long (which is
> appreciated) that the answering machine timed out with all of the drawing
> numbers and descriptions. Also multiple numbers and descriptions via phone
> lead to mistakes.
>
>
>
> I did notice on our website for the TAB (right hand side) where it says
> “Contact the Society,” when you go to that TAB one of the contacts notes
> for questions about orders or on-line orders the address for the commissary
> is listed as: commissary at nwhs.org. Alternatively you can also use
> salenw at aol.com
>
>
>
> On-Line orders are not processed until credit card numbers are confirmed,
> which is why we need a valid credit card.
>
>
>
> Alex Schust
>
>
>
>
>
> *From:* NW-Modeling-List [mailto:nw-modeling-list-bounces at nwhs.org
> <nw-modeling-list-bounces at nwhs.org>] *On Behalf Of *NW Modeling List
> *Sent:* Tuesday, May 12, 2015 2:10 PM
> *To:* NW Modeling List
> *Subject:* Ordering from Commissary is a Pain
>
>
>
> I’m trying to place an order with The Commissary, but the SSL encryption
> on their check-out page isn’t working, and I won’t put my credit card info
> out on an unsecure web page.  I tried calling in my order (pain), but the
> “recorded line” hung up before I could finish my order (more pain).
>
>
>
> No Commissary email address provided on the NWHS web site.
>
>
>
> No Commissary phone # to get to a real live person.
>
>
>
> Can’t submit an order without entering a valid credit card number.
>
>
>
>
>
> What’s a mother to do?
>
>
>
> -Eric Bott
>
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