Westley Annis Westley at da-parish.com
Wed Dec 1 07:47:31 EST 2010

I know this is true because I went through the same thing a few years ago
with Best Buy. I threw such a fit, they finally gave me all of ny money

-----Original Message-----
Beware of Best Buy new policies

With Christmas right around the corner, this is good information:


If you purchase something from Wal-Mart, Sears, etc. And you return the
item with the receipt, they will give you your money back if you paid cash,
or credit your account if paid by plastic.

Well, I purchased a GPS for my car:
a Tom Tom XL.S from
'Best Buy'.
They have a policy that it must
be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt.
I explained to the lady at the return desk I did not like the way it
couldn't find store names.
The lady at the refund desk said, there is a 15% restock fee, for items
returned. I said no one told me that.
I asked how much would that be. She said it goes by the price of the item.
It will be $45 for you.
I said, all you're going to do is walk over and place it back on the shelf
then charge me $45 of my money for restocking? She said that's the store
I said if more people were aware of it they would not buy anything here! If
I bought a $2000 computer or TV and returned it I would be charged $300
restock fee? She said yes. 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200 dollars, she can't give me my money

Corporate has to and they will mail you a check in 7 to ten days.! I
said 'WHAT?'

It's my money! I paid in cash!
I want to buy a different brand..
Now I have to wait 7 to 10 days.
She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the
front! I said so do I. I want to talk to the Manager!

So the manager comes over, I explained everything to him, and he said, well,
sir they should have told you about the policy when you got the item. I
said, no one has ever told me about the check refund or restock fee when I
bought items from computers to TVs from Best Buy. The only thing they ever
discussed was the worthless extended warranty program.
He said, well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a 45 dollar gift card and you can use it at Best Buy.

I told him if I bought something and returned it, you would charge me
a restock fee on the item and then send me a check for the remaining 3

You can keep your gift card, I'm never shopping in Best Buy ever again, and
if I'd been smart, I would have charged the whole thing on my credit card!
Then I would have cancelled the transaction.

I would have gotten all my money back including your stupid fees! He didn't
say a word!

I informed him that I was going to e-mail my friends and give them a
heads-up on the store's policy, as they don't tell you about all the
little caveats.

So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy

It's true! Read it for yourself!!

Best Buys return policy


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