[StBernard] ATTENTION: BEST BUY'S NEW RETURN POLICY

[Westley Annis]

I know this is true because I went through the same thing a few years ago
with Best Buy. I threw such a fit, they finally gave me all of ny money
back.




-----Original Message-----
Beware of Best Buy new policies
 
With Christmas right around the corner, this is good information: 
 
 :(
BEST BUY 

If you purchase something from Wal-Mart,  Sears, etc. And you return the
item with the receipt, they will give you your money back if you paid cash,
or credit your account if paid by plastic. 

Well, I purchased a GPS for my car: 
a Tom Tom XL.S from 
'Best Buy'. 
They have a policy that it must 
be returned within 14 days for a refund! 

So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt. 
I explained to the lady at the return desk I did not like the way it
couldn't find store names. 
The lady at the refund desk said, there is a 15% restock fee, for items
returned. I said no one told me that. 
I asked how much would that be. She said it goes by the price of the item. 
It will be $45  for you. 
I said, all you're going to do is walk over and place it back on the shelf
then charge me $45 of my money for restocking? She said that's the store
policy. 
I said if more people were aware of it they would not buy anything here! If
I bought a $2000 computer or TV and returned it I would be charged $300 
restock fee? She said yes. 15%. 

I said OK, just give me my money minus the restock fee. 

She said, since the item is over $200 dollars, she can't give me my money
back!

Corporate has to and they will mail you a check in 7 to ten days.! I
said 'WHAT?' 

It's my money! I paid in cash! 
I want to buy a different brand..
Now I have to wait 7 to 10 days. 
She said well, our policy is on the back of your receipt. 

I said, do you read the front or back of your receipt? She said well, the
front! I said so do I. I want to talk to the Manager! 

So the manager comes over, I explained everything to him, and he said, well,
sir they should have told you about the policy when you got the item. I
said, no one has ever told me about the check refund or restock fee when I
bought items from computers to TVs from Best Buy. The only thing they ever
discussed was the worthless extended warranty program. 
He said, well, I can give you corporate phone number. 

I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a 45 dollar gift card and you can use it at Best Buy. 
 
I told him if I bought something and returned it, you would charge me
a restock fee on the item and then send me a check for the remaining 3
dollars. 
 
You can keep your gift card, I'm never shopping in Best Buy ever again, and
if I'd been smart, I would have charged the whole thing on my credit card!
Then I would have cancelled the transaction. 

I would have gotten all my money back including your stupid fees! He didn't
say a word! 

I informed him that I was going to e-mail my friends and give them a
heads-up on the store's policy, as they don't tell you about all the
little caveats. 

So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy 

It's true! Read it for yourself!!

Best Buys return policy 
http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&id
=cat12098

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