[StBernard] Road Home Weekly Program Update

[Westley Annis]

Definitely do as Jerry says and call.  At a minimum you will get your
numbers over the phone.  As for being able to set a time to formally select
your options, that needs to wait for your "award letter".

However, they have no way of knowing if the award letter has been mailed or
when it will be mailed (as a database designer, that is absolutely
ridiculous, they should record not only the date the letter is printed but
also the date it is mailed, but the disparity in dates would bite them in
the ass I'm sure).

You need to then ask to speak to someone on the Resolution Team and tell
them you want them to track your letter.  If you have to lie and say you've
seen on the website that the letter has been created for several weeks and
you have no way of knowing if it got lost in the mail or not.

Westley

PS Walter Leger is too much of an attorney to be embarrassed.

-----Original Message-----
 "My house was inspected on Oct 13 and I still have no letter.  I am told
everytime I call that the letter had been certified on Nov 23 and I should
be receiving it shortly."

***Robby, the SAME thing happened to me. Use your phone to C-A-L-L their
BENEFITS ELECTION team. See my letter to Laurie below:

"Laurie, I thought I had replied about this to someone, but here goes.

The same thing happened to me. Strange to hear that the options letters have
"gone out" and I didn't receive it after 2 1/2 months, so I placed a call to
the BENEFIT ELECTIONS area (1-888-762-3252, then English <that's another
subject for later<G>), then Option 6 to speak to the rep. Tell them you wish
to speak to the Benefit Elections area rep. When you're transferred over,
mention your situation and ask them to send a copy of that Options letter to
you for signing/evaluation. (as they did me). It wasn't "yellow", but I
didn't call because it had color to it <G>.

I completed mine about 2 weeks ago and heard this week from a caller who
wanted clarification, then said the next step was closing (as we suppose,
4-6 weeks or less). I'll keep in touch when it happens. I expect to appeal
(and perhaps everyone might due to a re-evaluation/corrections, etc.)
afterwards so that it won't slow me down to get immediate funding.

I'm wondering if anyone here (outside of the initial trial run) has gotten
to closing and bucks paid??

--jer--"