[StBernard] customer service

[Westley Annis]

	Be sure & cancel your credit cards before you die. 
	This is so priceless, and so easy to see happening, customer service
being what it is today. 
	A lady died this past January, and Citibank billed her for February
& March for their annual service charges on her credit card, and then added
late fees & interest on the monthly charge. The balance had been $0.00, now
it's somewhere around $60.00. 
	A family member placed a call to Citibank: 
	Family Member: "I'm calling to tell you that she died in January." 
	Citibank: "The account was never closed and the late fees & charges
still apply." 
	Family Member: "Maybe you should turn it over to collections." 
	Citibank: "Since it is two months past due, it already has been." 
	Family Member: So, what will they do when they find out she is
dead?" 
	Citibank: "Either report her account to the frauds division or
report her to the credit bureau; maybe both!" 
	Family Member: "Do you think God will be mad at her?" 
	Citibank: "Excuse me?" 
	Family Member: "Did you just get what I was telling you . . . the
part about her being dead?" 
	Citibank: "Sir, you'll have to speak to my supervisor" 
	Supervisor gets on the phone. 
	Family Member: "I'm calling to tell you, she died in January." 
	Citibank: "The account was never closed and the late fees & charges
still apply." 
	Family Member: "You mean you want to collect from her estate?" 
	Citibank: (Stammer) "Are you her lawyer?" 
	Family Member: "No, I'm her great nephew." (Lawyer info given) 
	Citibank: "Could you fax us a certificate of death?" 
	Family Member: "Sure." (the fax number is given) 
	After they get the fax ... 
	Citibank: "Our system just isn't setup for death. I don't know what
more I can do to help." 
	Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care." 
	Citibank: "Well, the late fees & charges do still apply." 
	Family Member: "Would you like her new billing address?" 
	Citibank: "That might help." 
	Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number
69." 
	Citibank: "Sir, that's a cemetery!" 
	Family Member: "What do you do with dead people on your planet?" 
	What fun it is dealing with "customer service"