[StBernard] Best Buy, my foot

[Westley Annis]

	                   This is something you should know!!!
There is a 15% restock fee on 
ALL RETURNED ITEMS!!
BEST BUY, MY FOOT 
 
Best Buy has some bad policies.... 

Normally, I would not share this with others, however, since this could
happen to you or your friends , I decided to share it. If you purchase
something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return
the item with the receipt they will give you your money back if you paid
cash, or credit your account if paid by plastic. 

Well, I purchased a GPS for my car, a Tom Tom XL.S from "Best Buy". They
have a policy that it must be returned within 14 days for a refund! 

So after 4 days I returned it in the original box with all the items in the
box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt. 
I explained to the lady at the return desk I did not  like the way it could
not find store names. The lady at the refund desk said, there is a 15%
restock fee, for items returned. I said no one told me that. I said how much
would that be. She said it goes by the price of the item. It will be $45.00
Dollars for you. I said, all your going to do is walk over and place it back
on the shelf then charge me $45.00 of my money for restocking? She said
that's the store policy. I said if more people were aware of it they would
not buy anything here! If I bought a $2000.00 computer or TV and returned it
I would be charged $300.00 dollars restock fee? She said yes, 15%. 

I said OK, just give me my money minus the restock fee. 

She said , since the item is over $200.00 dollars, she can't give me my
money back!!! 

Corporate has to and they will mail you a check in 7 to ten days.!! I said
"WHAT?!" 

It's my money!! I paid in cash! I want to buy a different brand..Now I have
to wait 7 to 10 days. She said well, our policy is on the back of your
receipt. 

I said, do you read the front or back of your receipt? She said well, the
front! I said so do I, I want to talk to the Manager!. 

So the manager comes over, I explained everything to him, and he said, well,
sir they should of told you about the policy when you got the item. I said,
No one, has ever told me about the check refund or restock fee, whenever I
bought items from computers to TVs from Best Buy. The only thing they ever
discussed was the worthless extended warranty program. He said Well, I can
give you corporate phone number. 

I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a 45.00 doll ar gift card and you can use it at Best Buy. I
told him if I bought something and returned it, you would charge me a
restock fee on the item and then send me a check for the remaining 3
dollars. You can keep your gift card, I'm never shopping in Best Buy ever
again, and if I would of been smart, I would of charged the whole thing on
my credit card! Then I would of canceled the transaction. 

I would of gotten all my money back including your stupid fees! He didn't
say a word! 

I informed him that I was going to e-mail my friends and give them a heads
up on this stores policy, as they don't tell you about all the little
caveats. 

So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy

It's true! read it for yourself!!
<http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&i
d=cat12098> 

Best Buys return policy
<http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&i
d=cat12098>